Help & FAQs

Considering buying our pump? Received your order & looking for guidance? Explore our FAQs by category below.

Still have questions? Email us help@babyation.com or call 844-744-PUMP

Should I Buy?

  • When will my pump ship?

    Orders purchased in late April and early May will ship by the end of May.

  • Are The Tubes recyclable?

    Yes, the tubes are recyclable. We’re partnering with industry-leading TerraCycle™ to develop a recycling program for the tubes. More information will be forthcoming soon.

  • How do The Tubes work?

    The tubes connect to the breast shields and bottles via the breast shield connectors and bottle connectors. The tubes allow us to generate our proprietary vacuum-boost technology™ that creates effective suction that feels like a baby nursing at the breast. Milk flows into the breast shields, through the tubes, and into the bottles.

     

    The tubes are disposable and need to be replaced every 24 hours for safety reasons. Any attempt to wash the tubes could also ruin The Pump and will void your warranty. We’re partnering with industry-leading TerraCycle™ to develop a recycling program for the tubes. More information will be forthcoming soon.

     

    We offer an optional subscription program for our tubes to ensure you always have a set ready when you need them.

  • Can I use my HSA/FSA dollars to buy The Pump?

    You sure can!

  • Is The Pump covered by insurance?

    Every insurance company is different, and we encourage you to contact yours directly. Our pump is HSA/FSA eligible.

  • What size bra pads should I buy?

    brapad_Final_Two_sizes.jpg

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Getting Started

  • Do I have to use the ice pack?

    We recommend using the ice pack. Our ice pack was built to hug our bottles to keep them as cold as possible, but if you want to try another ice pack, go for it. 

  • How does the breast shield go into the bra pad?

    Our custom bra pad has a built-in space to accommodate the breast shield. This provides a smooth line and the ultimate in discretion. Please see our Quickstart Guide or User Manual for more information on how to put them on.

  • How do The Tubes work?

    The tubes connect to the breast shields and bottles via the breast shield connectors and bottle connectors. The tubes allow us to generate our proprietary vacuum-boost technology™ that creates effective suction that feels like a baby nursing at the breast. Milk flows into the breast shields, through the tubes, and into the bottles.

     

    The tubes are disposable and need to be replaced every 24 hours for safety reasons. Any attempt to wash the tubes could also ruin The Pump and will void your warranty. We’re partnering with industry-leading TerraCycle™ to develop a recycling program for the tubes. More information will be forthcoming soon.

     

    We offer an optional subscription program for our tubes to ensure you always have a set ready when you need them.

  • How do I clean The Pump?

    Cleaning_Guide_for_Launch_Babyation_Blue.jpg

  • What do I need to share The Pump with other users?

    For safety purposes, each person will need their own pumping kits (breast shields, tubes and posts).

  • How do I assemble The Pump?

    Please see our Quickstart Guide below for more information.

    Quickstart_Guide_Final_For_Launch_Babyation_Blue.jpg

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Videos

  • Everything you need for a day of pumping, all in one place.
  • Assembling and wearing the breast shields.
  • Connecting the tubes to the enclosure.
  • Cleaning