General

Each breast shield weighs approximately 0.6 ounces and projects 1.6 inches off the body. The enclosure is approximately 12" x 5" and weighs 4.8 pounds.

By "elastic" nipples, we take it to mean very stretchy skin. Our pump does not pull the nipple into the breast shield the way that other pumps do into their flanges. In the research we have conducted, while we did have moms with stretchy skin, none experienced their nipples touching the end of the breast shield during pumping. That said, everyone's body is different, and we cannot guarantee your body will respond in the same way or that this pump will work for you. Because breast pumps are medical devices, we cannot issue a refund solely because of a customer's nipple elasticity.

Pump orders will ship within a few days.

Yes, the tubes are recyclable. We’re partnering with industry-leading TerraCycle™ to develop a recycling program for the tubes. More information will be forthcoming soon.

The tubes connect to the breast shields and bottles via the breast shield connectors and bottle connectors. The tubes allow us to generate our proprietary vacuum-boost technology™ that creates effective suction that feels like a baby nursing at the breast. Milk flows into the breast shields, through the tubes, and into the bottles.

The tubes are disposable and need to be replaced every 24 hours for safety reasons. Any attempt to wash the tubes could also ruin The Pump and will void your warranty. We’re partnering with industry-leading TerraCycle™ to develop a recycling program for the tubes. More information will be forthcoming soon.

We offer an optional subscription program for our tubes to ensure you always have a set ready when you need them.

As breast pumps are personal items, we cannot accept returns once the box has been opened. (We do, of course, offer a product warranty.)

We will accept returns on an unopened box for up to 60 days from the date of purchase. In order to schedule a return on an unopened box, please reach out to help@babyation.com. You are responsible for paying for shipping to return an unopened order. Please note that we cannot accept returns in person.

We recommend you wipe down the inside of your pump enclosure with a damp cloth after every use. Please make sure it is fully dry before use.

Please make sure your enclosure has been wiped clean with a damp cloth. Please also make sure it is fully dry before using it.

Push down before turning the posts. It's just like opening a bottle of medicine!

1. Confirm that your posts are set correctly. When looking at the pump so that the screen is directly in front of you, ensure that the posts are both set to green if double pumping. If you're single pumping, make sure that only the post on the side that you're actively pumping into is green. The other side should be red. To turn the posts, push down first (like you'd do to open a medicine bottle).
2. Ensure that the outer shield is well connected to the silicone inner part of the breast shield.
3. Press down firmly on the bottle connector.
4. Press down firmly on the breast shield connector.

Please remember that suction can take 30-60 seconds to build.

Please contact our customer service team at help@babyation.com.

We recommend using the ice pack. Our ice pack was built to hug our bottles to keep them as cold as possible, but if you want to try another ice pack, go for it.